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Terms of Service

Terms of service

Term of Use, Privacy Policy, Return Policy, Shipping

Terms of use

By using this Web site (the \"Santegra USA Web site\") you, the user, or Santegra USA Independent Business Associate, are agreeing to be bound by the current version of the terms of use provided herein. If you are a Santegra USA Independent Business Associate, your use of this Web site also constitutes your acceptance of the current Santegra USA Policies & Procedures for Business Associates.

 

Use of Material

 

All materials included on this Web site are protected by copyright, trademark and other laws and are the property of Santegra USA, Inc, unless otherwise noted. Unauthorized use of such materials may violate copyright, trademark and other laws. You may download and print portions of the materials for non-commercial and informational use. Copies that you make of the material must bear any copyright, trademark or other proprietary notices located on the Santegra USA Web site, which pertain to the material being copied. Any other sale, modification, reproduction, re-distribution, publication or re-transmission of any information from the Santegra USA Web site, in whole or in part without the prior written permission of Santegra USA, Inc is prohibited.

 

Disclaimer

 

The information and services published on the Santegra USA Web site may contain typographical errors or technical inaccuracies. Information may be changed or updated without notice. Santegra USA, Inc may also make improvements in and/or changes to the information described on the Santegra USA Web site at any time without notice. Santegra USA, Inc is not responsible for any errors or omissions on the Santegra USA Web site or any website which may be referenced within or linked to the Santegra USA Web site. Santegra USA has not reviewed all of the Web sites linked to the Santegra USA Web site and is not responsible for the contents of any such linked Web site. Accordingly Santegra USA makes no representations whatsoever concerning the content of those linked Web sites. The fact that Santegra USA has provided a link to such Web site is not an endorsement, authorization, sponsorship or affiliation by Santegra USA with respect to such Web site, its owners, or its providers. Santegra USA is providing these links only as a convenience to you.
INFORMATION ON THE
Santegra USA WEB SITE IS PROVIDED \"AS IS\" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON INFRINGEMENT OR TITLE. Santegra USA MAKES NO REPRESENTATION OR WARRANTY AS TO THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF ANY MATERIAL ON OR ACCESSIBLE THROUGH THE Santegra USA WEB SITE. ANY RELIANCE ON OR USE OF SUCH MATERIAL SHALL BE AT YOUR SOLE RISK. Santegra USA MAKES NO REPRESENTATION OR WARRANTY THAT THE Santegra USA WEB SITE WILL BE AVAILABLE ON A TIMELY BASIS OR WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE Santegra USA WEB SITE OR THE SERVERS HOSTING SUCH WEB SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Santegra USA ASSUMES NO LIABILITY FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR INCIDENTAL DAMAGES OF ANY KIND, LOST PROFITS, LOSS OF PROGRAMS OR OTHER DATA OR OTHERWISE, WHETHER BROUGHT IN CONTRACT OR TORT, ARISING OUT OF OR CONNECTED WITH THE USE OF OR INABILITY TO USE THE Santegra USA WEB SITE OR THE USE, RELIANCE UPON OR PERFORMANCE OF ANY MATERIAL CONTAINED IN OR ACCESSED FROM THE Santegra USA WEB SITE, EVEN IF Santegra USA IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

Privacy policy

Santegra USA, Inc recognizes the importance of protecting the privacy of information we may collect from you. To this end, we are committed to using our best efforts to respect your privacy. We use such information, including your name and e-mail address, for several purposes only:
- To process, fulfill and notify you of your product order status; and
- To send you the latest information about our company, events and product specials.

We have security measures in place to protect against the loss, misuse and alteration of the information you provide.
All your sensitive data such as credit card numbers are transferred through secured connection and processed by our international credit card processing gateway partner - PayPal. We do not save your credit card numbers.

Third Parties

 

We are not in the business of selling your personal information to third parties.

 

Transfer

 

The consent you have provided herein to the use of your personal information by Santegra USA, shall also extend to any person or corporation to which Santegra USA may transfer its business, provided that such personal information is used for the same purposes.

 

Discontinuing Service

 

We provide you the opportunity to discontinue receiving future e-mail communications from us at the point where we request information from you. This gives you the option to remove your e-mail address from our database so that you do not receive any future mailings and no longer receive our service.
If you do discontinue service, you will not be able to use password-protected areas of our site.

 

Access to Personal Information

 

You have the right to request and obtain from Santegra USA, Inc the personal information Santegra USA has on file about you and request a correction of any data that is inaccurate. You may also request Santegra USA to inform you of the type of personal information maintained by Santegra USA. Requests for access to and correction of personal data or information about Santegra USA policies and procedures regarding personal data should be addressed in writing to Santegra USA Customer Service.

 

Shipping

SantegraUSA.com has sent orders to the U.S. domestic and worldwide using USPS and USPS International Priority Mail. SantegraUSA.com warrants dispatch order under the status of ordered products. If product is in stock, the company submitting the order is carried out within 24 hours. Each order is accompanied by Tracking Number and Confirmation Number. For the convenience of our customers every order and its status can be tracked online at any time until the delivery of parcels to the customer (the client).

 

All Santegra USA products have a  shelf life of two years from the issue date. This is the shelf life recommended by FDA by law. Actual shelf life of products is much greater. Products are sent to the end user in accordance with the scheme of reception of product, taking into account the duration of the shipment and the condition of initiation of the product within one week of receipt. The expiration date on the package, such as \"Best by: 9.2012\", meaning that the best term  to apply the product is before October 1, 2012, including the month of expiration.

 

International Shipping

Santegra USA pays for shipping and, if necessary (sending orders abroad) prepares customs declarations and pay customs duties. Your country of residence may impose duties or levy some charge that you must pay because your order originated outside of your home country. These fees are your responsibility and are separate from the cost paid for your merchandise and shipping.

 

 

If for any reasons the customer fails to take delivery of the parcel, Santegra USA has no responsibilities in this case. Fees paid for the order, shipping and customs fees are not refundable. Santegra USA cannot accept responsibility for fines and charges for possession of an order and applicable local mail service fees.

 

Return Policy

Customer can cancel  his/her order before he/she gets shipping confirmation email or within one week after he/she has received it. Customer has to return new, unopened items from a cancelled order within 2 weeks after it has been delivered. Items should be returned in their original packaging.

In case of a return order company makes a full refund within two weeks after receipt of returned items. Shipping of customer orders and shipping of the returned orders is not compensated. The cost of shipments, customs duties and other costs associated with returning items are the expenses of the client and are not be reimbursed.